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Common product, ordering, shipping and return questions.
Extensive work was done on the dumbbell grip. This brings the weight of the cyclone pack as close to the grip as possible. This weight distribution allows for easier maneuverability, for high and low cleaning. Engineers also reduced the weight of the wand. The machine has the same reach as DC44, but feels lighter in the hand.
DC59 comes with a wall-hanging docking station. This stores the machine for charging and holds additional attachments.
All DC59 Animal machines come with a crevice tool (for cleaning tight gaps) and a combination accessory tool (a nozzle that converts to a brush tool for dusting). All Animal variants include a Mini motorized tool for removing hair and dust from upholstery and confined spaces.
The motorized head has a new configuration of carbon fiber filaments to remove dirt and dust across all floors. Nylon bristle strips remove dirt and dust across floors. An increased width improves surface coverage, and a self-tightening mechanism keeps the brush bar stable. While a dust capture channel prevents dirt from escaping back to the floor – increasing pick-up.
Many other cordless vacuums remain switched on from the moment cleaning starts and battery power is wasted between cleaning tasks. Dyson Digital Slim™ vacuum cleaners have a run-time enhancing, light touch trigger so that battery power is only used for cleaning. Nothing wasted. It allows a 26-minute cleaning session.
Yes, there is a new conical filter positioned at the top of the cyclone pack for easy access. Simply twist to remove and wash with cold water every month to maintain maximum performance.
Conventional motors work by passing current through their carbon brushes. Lots of sparks, heat and wasted energy. The Dyson digital motor V6 is small, light, energy efficient and up to three times faster than a conventional motor. Spinning at up to 110,000 rpm – five times faster than a Formula 1 car engine – it is self-regulating to optimize efficiency.
Like all of Dyson’s cordless machines, the machine has a 2 year parts and labor warranty.
Other cordless and handheld machines can be bulky or lose suction. DC59 has high suction power – with three times the suction power of any other cordless in use. This machine is also very versatile. Lightweight and nimble, it can be used for up high and down below cleaning. The handheld can also be used for stairs and compact spaces.
DC59 comes with a Mini motorized tool for hair pick-up. This tool has increased power in the brush bar for more effective cleaning, especially on tough tasks. This removes pet hair and dirt from upholstery and awkward spaces.
The battery takes 3.5 hours to achieve full charge. The green light on the machine will switch off to indicate the machine is fully charged.
DC59 has a shorter charge time than DC44. DC59 fully recharges in 3.5 hours versus 5 hours for the DC44.
No, the machine cannot be used while in the docking station or connected to the wall charger.
Yes. The machine can be used before the machine is fully charged, although run-time will be reduced.
Upon authorization of your credit card, an order confirmation will be sent to the email address you have specified. A shipping confirmation will then be sent to that same email address upon shipment of your order. Delivery can take between 10-15 business days depending on location and selected ship method.
If you have received an email confirmation that your order has shipped, enter the tracking number into the carrier's website to see shipping status. If you have not received an email confirmation that your order has shipped, please contact customer service toll-free at 1-800-206-5707 (Hours: 8am-8pm CST Mon-Fri, 9am-3pm CST Saturday) or email getdyson@dyson.com.
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We accept Visa, Master Card, American Express, and Discover.
We are confident you'll be thrilled with the DC59 Animal and so we back it up with a full 30-day money-back guarantee (less shipping & handling). If you are dissatisfied for any reason, simply return DC59 Animal with attachments and bonus items within 30 days and we will refund the purchase price (shipping & handling is non-refundable). Please contact customer service toll-free at 1-866-MY-DYSON (1-866-693-9766) between the hours of 8am-8pm CST Monday-Friday, 9am-6pm Saturday.